上古藝術石像

走進畫廊，彷彿踏入了一個充滿神秘色彩的世界。在這裡，每一幅作品都是一位藝術家心靈的寫照，每一幅畫都蘊含著深刻的情感和意境。這裡有抽象的作品讓人思維飛揚，也有寫實的作品讓人感受到生活的真實。這兒是一個讓人自由發揮想象力的空間，也是一個讓人沉思的場所。

在一幅古老的畫作中，我看到了一絲上古藝術的影子。這幅作品似乎在訴說著遠古時代的故事，描繪著神秘而神聖的場景。在這幅畫中，我感受到了一種超越時空的美麗和力量。它讓我想起上古藝術的神秘魅力，以及那些無法言說的情感和思想。

美術藝術是一種超越語言的表達方式，它能夠觸動人心，引發人們的共鳴與思考。這些作品承載著藝術家的夢想和靈感，也蘊含著觀眾的情感和記憶。走進這個美術世界，我感受到了藝術的魅力和力量，也發現了探索美的無限可能。上古藝術就像是一面古老的鏡子，讓我們看到了人類心靈的深處，也讓我們明白了藝術的永恆價值。

上古藝術

By Pan Yonghong, Alexander Chiu, Journalists of CNEWS, Taipei

A DBS Bank “World Credit Card” holder, Mr. W, complained to CNEWS about his card, which he had used for over four years with a total spend of approximately 8 million NTD, was suddenly canceled without warning. This led to the loss of his accumulated 472,414 flight points, drawing widespread attention. In response, DBS Bank stated that the cancellation was due to a “customer due diligence review” that received no response from Mr. W, leading to the termination of the card. However, Mr. W refuted this, accusing DBS of lying. The Financial Supervisory Commission (FSC) Banking Bureau has yet to respond.

In response to Mr. W’s complaint, a journalist of the CNEWS contacted DBS Bank. DBS Bank explained that the card was canceled because of a “customer due diligence review” that began in September 2023. Despite multiple attempts to contact the customer by phone and mail to update information or discuss card termination, there was no response from the customer. Therefore, in November 2023, the bank notified the customer of the card termination in accordance with the agreement.

DBS Bank stated that the notification also reminded the customer that reward points would become invalid after the card termination. The bank believes there was no unreasonable explanation for the card cancellation or the inability to redeem points. Regarding the customer’s concern about not being able to redeem the accumulated flight points, the bank stated they would contact the customer to assist with the redemption.

Mr. W responded to DBS Bank’s statement, asserting that he had not received any contact and requested proof of such contact. He mentioned that all communications were sent to his company and handled by the accounting department, which confirmed they had not received anything. He personally had not received any calls regarding the card termination. Mr. W emphasized that unless DBS Bank could provide proof of contact, their statements were false, which is a serious issue for such a large bank.

Mr. W added that his card was actively used, with no overdue payments, and the card was canceled without notice. After six months of inquiries, the bank only stated they had the right to cancel the card at any time, rendering the points invalid upon cancellation.

DBS Bank stated they would have customer service review the relevant information and contact Mr. W. Mr. W noted that upon returning to Taiwan, he received a call from DBS customer service, stating that previous communications had been sent to an old address where he no longer resided, and was signed for by a “manager” at that address.

Mr. W questioned why important communications were not sent to his fixed billing address, but rather to an outdated address that was neither his residence nor registered address. He also mentioned that other methods such as SMS, phone calls, or billing notices could have been used to notify him. DBS customer service could not provide a clear answer.

Additionally, DBS customer service offered to allow Mr. W to redeem his points, but required all points to be redeemed by July 5, which Mr. W refused. He felt that DBS Bank initially refused redemption but changed their stance fearing media exposure, giving a final ultimatum. Mr. W considered this a major consumer dispute involving the protection of Taiwanese consumer rights and the regulation of foreign banks in Taiwan. He did not want to resolve the issue privately under pressure.

On June 17, a journalist of the CNEWS contacted the FSC. Banking Bureau Director Zhuang Xiuyuan stated that due to the lack of concrete information on the case, the Banking Bureau could not immediately respond. Despite CNEWS’s journalist providing detailed information via text, the Banking Bureau did not respond by the end of the day.

The following day, journalist followed up with the Banking Bureau by phone but received no further response. Currently, the Banking Bureau has not made any public comments or responses regarding this complaint.

Photo Source: CNEWS File photo

上古藝術《More CNEWS reports》

Exclusive／8-1【With Video】Bank Canceled Card Without Reason, Nullifies 470,000 Air Miles; Consumer Complains DBS is the Worst Bank in Taiwan

上古藝術8-2／DBS Bank Cardholder Complains About Sudden Credit Card Suspension; Netizens mock: “With Millions of Cardholders, They Can Suspend Anyone…Are They Acting Like Emperors?”

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